FAQ
Live Here. Live Connected.
Altitude Columbus strives to make it as easy as possible for our valued student residents to get information and easily communicate with us. After all, you have lots going on! Get the support and answers you need right here through our FAQs and online portal, where you can request maintenance service, pay your monthly installment, find out what’s happening in the community, and more. This is student living simplified.
What Do You Mean by Individual Leases or by the Bed?
At Altitude Columbus, we lease by the bedroom. In an individual lease, you are only responsible for the payment of your bedroom space. All roommates will split shared utilities and be jointly responsible for the common areas. We have a term lease that begins on a specific date and ends on a specific date for one fee. This fee is divided into 12 equal installments for your convenience.
When Do the Contracts Start and End?
The standard term is August 15 – July 23, with payments made in 12 equal installments.
When Is Monthly Installment Due and How Can I Pay?
The monthly installment is paid online through your Resident Portal. You may set up recurring payments or make a one-time payment with an e-check, credit, or debit card. Additionally, residents may set up automatic withdrawals from a checking or savings account through the Resident Portal. Please speak to your site manager if you have any questions.
Installment is due on the 1st of each month and is considered late if not received by the close of business on the 3rd. If the monthly installment is not paid by the 3rd, a late fee will be added to your account.
What If I Need to Break My Lease or I Do Not Return for Spring/Summer Classes?
We do not provide any lease break or buy-out options. However, residents might be able to relet the bedroom to a new resident, provided they meet the criteria and execute a lease agreement. Please contact your site manager with any questions.
What Utilities Am I Responsible For and How Do I Pay Them?
Residents are responsible for paying the utilities as indicated on the lease agreement. Resident utilities shall be divided among the residents of the unit so that each Resident shall receive a bill for their portion of the utilities for the unit.
What Is the Move-In Process and What Do I Need to Do?
Prior to your move-in day:
– Make sure all of your lease documents are signed.
– Make sure monthly installments and other monies due are paid in advance; we do not accept payments in the office.
– If you did not sign up for our property damage liability waiver (PDLW), you will have to submit your personal insurance in advance of moving in.
Move-in day:
– Please bring your photo ID.
– We will check your account and assign your keys.
What Is the Move-Out Process and What Do I Need to Do?
Please monitor your email on file as our staff will provide periodic updates during the days and months leading up to move-out day.
What Do I Do If I Have a Maintenance Problem?
If there is an emergency maintenance issue, such as a fire, water leak, or other safety-related matter, please call our office right away at (833) 699-5086. If the issue is not an emergency, you may submit a maintenance request through the Resident Portal.
What Do I Do If I Have an After-Hours Emergency?
If you have a safety-related emergency requiring immediate assistance, call 911. For all other after-hours emergencies, please contact us at (833) 699-5086, option 9. When prompted, please leave your name, telephone number, unit number, and a detailed description of the emergency, and our on-call team member will return your call in a timely manner.
Still Have Questions?
We’ve got answers. If you didn’t find what you’re looking for in our FAQs, our team is here to help. Reach out today, and we’ll make sure you get the info you need about life at Altitude Columbus.